Terms & Condition

This Agreement is a contract between you and alphaex.net and governs your use of all Alphaex Services. By signing up to use an account through alphaex.net, or any associated websites, APIs, or mobile applications (collectively the "Alphaex Site"), you agree that you have read, understood, and accept all of the terms and conditions contained in this Agreement, as well as our Privacy Policy.

Using the Alphaex Services means that you must accept all of the terms and conditions mentioned herein below. You should read all of these terms carefully.

Eligibility
To be eligible to use the Alphaex Services, you must be at least 18 years old.

Alphaex Services
Your Alphaex account ("Alphaex Account") encompasses the following basic Alphaex services:

  1. One or more hosted Digital Currency wallets that allow users to store certain supported digital currencies, like Bitcoin or Ethereum ("Digital Currency"), and to track, transfer, and manage their supported Digital Currencies (the "Hosted Digital Currency Wallet");
  2. Digital Currency conversion services through which users can exchange, buy and sell supported Digital Currencies in transactions with Alphaex (the "Conversion Services"); and, a Digital Currency exchange platform (collectively the "Alphaex Services").

The risk of loss in trading or holding Digital Currency can be significant. You must carefully consider whether trading or holding Digital Currency is suitable for you in light of your financial condition.

Registration of Alphaex Account
In order to use any of the Alphaex Services, you must first register by providing your name, an e-mail address, password, and affirming your acceptance of this Agreement. Alphaex may, in our sole discretion, refuse to allow you to establish a Alphaex Account, or limit the number of Alphaex Accounts that a single user may establish and maintain at any time.

Identity Verification
In order to use certain features of the Alphaex Services, including certain transfers of Digital Currency, you may be required to provide Alphaex with certain personal information, including, but not limited to, your name, address, telephone number, e-mail address, date of birth, taxpayer identification number, government identification number, and information regarding your bank account (e.g., financial institution, account type, routing number, and account number). In submitting this or any other personal information as may be required, you verify that the information is accurate and authentic, and you agree to update Alphaex, if any information changes. You hereby authorize Alphaex to, directly or through third parties make any inquiries we consider necessary to verify your identity and/or protect against fraud, including to query identity information contained in public reports (e.g., your name, address, past addresses, or date of birth), to query account information associated with your linked bank account (e.g., name or account balance), and to take action we reasonably deem necessary based on the results of such inquiries and reports.

Digital Currency Transactions
Alphaex processes supported Digital Currency according to the instructions received from its users and we do not guarantee the identity of any user, receiver or other party. You should verify all transaction information prior to submitting instructions to Alphaex. In the event you initiate a Digital Currency Transaction by entering the recipient's email address and the recipient does not have an existing Alphaex Account, Alphaex will email the recipient and invite them to open an Alphaex Account. If the designated recipient does not open a Alphaex Account within 30 days, Alphaex forfeit the supported Digital Currency associated with the. Once submitted to a Digital Currency network, a Digital Currency Transaction will be unconfirmed for a period of time pending sufficient confirmation of the transaction by the Digital Currency network. A transaction is not complete while it is in a pending state. Funds associated with transactions that are in a pending state will be designated accordingly, and will not be included in your Alphaex Account balance or be available to conduct transactions. Alphaex may charge network fees (miner fees) to process a Digital Currency transaction on your behalf. Alphaex will calculate the network fee in its discretion; although Alphaex will always notify you of the network fee at or before the time you authorize the transaction.

Buying Bitcoins or other crypto currency from Alphaex account:
All purchases involve digital goods without a fixed value. With every payment for crypto currencies you agree with the price that Alphaex have determined for you.

You understand that all rates are variable and can change anytime.

  1. You are responsible for entering the correct recipient address.
  2. If you entered a wrong wallet address, Alphaex will not be responsible for any loss of digital currencies, arising out of this mistake. Alphaex will not refund this amount, you will not receive the cryptocurrency.
  3. As per Alphaex policy you need to make a one-time verification of your account details, if this verification has not made, No trade can be conducted on Alphaex
  4. With every buy order, you are required to fulfill the invoice amount. This amount can be fulfilled with one of our offered payment methods. The clearing of your payment is your responsibility.
  5. The delivery of your crypto currencies takes place by the provision of a coin transaction to the specified coin address. We ensure you to send a successful transaction, that immediately sends to the corresponding crypto currency-network. We have no influence on the speed of the transaction, it may take up to 24 hours, and if a problem does arise then you have the right to contact our support department.
  6. Transactions cannot be undone by users
  7. If the sender address is incorrect, This error is at your own risk and we can't undo the transaction.
  8. When an unusual situation takes place we might hold your orders till further verification.
  9. On suspicion of certain transactions noticed to be incorrect/credit or debited wrongly with crypto coin or evidence of criminal activities, Alphaex reserves the right to suspend such transactions and recover crypto balances. In such cases the decision taken by AlphaEX exchange would be final and binding to users.
  10. Crypto currencies ordered at Alphaex cannot be refunded.
  11. Registered users  are responsible for saving your crypto currencies. Alphaex offers many tips on the website.
  12. Alphaex crypto balance can be empty sometimes due to the big order of cryptocurrencies, please wait for your order to arrive.

Selling Bitcoins or other Crypto Currency to Alphaex

  1. You can sell digital goods at Alphaex Platform.
  2. For every application, Alphaex will generate a unique address for your order. After we receive the payment we will carry out the transaction (weekends/holidays excluded).
  3. You must deposit the correct amount of cryptocurrency at the address given by Alphaex. Deposit your cryptocurrencies within 15 minutes and the transaction must have at least 1 confirmation by the blockchain within 15 minutes. If we do not receive the correct amount within 15 minutes OR within the confirmation time limit, Alphaex will consider the transaction invalid and Alphaex will manually recalculate your order.
  4. You agree that no tax is deducted from the sold crypto currencies.
  5. You agree that the crypto currencies offered are legitimately acquired and you do not know of any possible illegal activities.
  6. You agree to be the owner of the account number and any other information you have given to be truthful.
  7. Alphaex is allowed to cancel your sell orders, In such casese the crypto currencies will be paid back to the given return address.
  8. It is the responsibility of the vendor to provide the correct information. We carry trades almost immediately after the crypto currencies have been received at the address given by Alphaex.
  9. Transactions are being made every business day after we have received the payment.

Conversion Fees
Each Conversion Service transaction is subject to a fee (a "Conversion Fee"). The applicable Conversion Fee is displayed to you on the Alphaex Site prior to you completing a Conversion Service transaction. Alphaex will not process a conversion transaction if the Conversion Fee and any other associated fees, such as wire transfer fees, would exceed the value of your transaction. Payments using other methods not described below, such as wire (if permitted), are subject to different transaction fees disclosed to you before you authorize the transaction. The availability of each Payment Method depends on a number of factors, including but not limited to your location, the identification information you have provided to us, and limitations imposed by third party payment processors.

Fees Structure
Deposit Fee:
Free*
Withdrawal Fee: Free*

* Mining Charges applicable.

Trading Fee:
Buy Side : 1.75 % On Trade value.
Sell Side : 1.75 % on Trade value.

Anti-Money Laundering
Alphaex is committed to providing you with safe, compliant, and reputable Services. Accordingly, Alphaex insists on a comprehensive and thorough customer due diligence process and implementation and ongoing analysis and reporting. This includes monitoring of and for suspicious transactions and mandatory reporting to international regulators. Alphaex needs to keep certain information and documentation on file pursuant to applicable law and its contractual relationships, and Alphaex hereby expressly reserves the right to keep such information and documentation. This will apply even when you terminate your relationship with Alphaex or abandon your application to have an account with Alphaex. Alphaex reserves the right to refuse registration to, or to bar transactions from or to, or terminate any relationship with, any customer for any reason (or for no reason) at any time. In lieu of refusing registration, Alphaex may perform enhanced customer due diligence procedures.

Website Accuracy
Although, we intend to provide accurate and timely information on the Alphaex Site, the Alphaex Site (including, without limitation, the Content) may not always be entirely accurate, complete or current and may also include technical inaccuracies or typographical errors. In an effort to continue to provide you with as complete and accurate information as possible, information may be changed or updated from time to time without notice, including without limitation information regarding our policies, products and services. Accordingly, you should verify all information before relying on it, and all decisions based on information contained on the Alphaex Site are your sole responsibility and we shall have no liability for such decisions. Links to third-party materials (including without limitation websites) may be provided as a convenience but are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the information, content, or services contained in any third-party materials or on any third party sites accessible or linked to the Alphaex Site.

Suspension, Termination, and Cancellation
Alphaex may: (a) suspend, restrict, or terminate your access to any or all of the Alphaex Services, and/or (b) deactivate or cancel your Alphaex Account if:

  1. We are required by a court order, or binding order of a government authority; or
  2. We reasonably suspect you of using your Alphaex Account in connection with a prohibited use or business; or
  3. Use of your Alphaex Account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your Account activity; or
  4. Our service partners are unable to support your use; or
  5. You take any action that Alphaex deems as circumventing Alphaex's controls, including, but not limited to, opening multiple Alphaex Accounts or abusing promotions which Alphaex may offer from time to time.
  6. You breach any of the points mentioned in the terms and conditions and the Privacy Policy

If Alphaex suspends or closes your account, or terminates your use of Alphaex Services for any reason, we will provide you with notice of our actions unless a court order or other legal process prohibits Alphaex from providing you with such notice. You acknowledge that Alphaex's decision to take certain actions, including limiting access to, suspending, or closing your account, may be based on confidential criteria that are essential to Alphaex's risk management and security protocols. You agree that Alphaex is under no obligation to disclose the details of its risk management and security procedures to you.

You will be permitted to transfer Digital Currency or funds associated with your Hosted Digital Currency Wallet(s) and/or your Currency Wallet(s) for ninety (90) days after Account deactivation or cancellation unless such transfer is otherwise prohibited under the law, including but not limited to applicable sanctions programs.

You may cancel your Alphaex Account at any time by withdrawing all balances and visiting www.alphaex.net. You will not be charged for canceling your Alphaex Account, although you will be required to pay any outstanding amounts owed to Alphaex. You authorize us to cancel or suspend any pending transactions at the time of cancellation.

Relationship of the Parties
Alphaex is an independent contractor for all purposes. Nothing in this Agreement shall be deemed or is intended to be deemed, nor shall it cause, you and Alphaex to be treated as partners, joint ventures, or otherwise as joint associates for profit, or either you or Alphaex to be treated as the agent of the other.

No Representations & Warranties by Alphaex
Alphaex makes no representations, warranties, or guarantees to you of any kind. The Site and the Services are offered strictly on an as-is, where-is basis and, without limiting the generality of the foregoing, are offered without any representation as to merchantability or fitness for any particular purpose.

No Advice
Alphaex does not provide any investment advice or advice on trading techniques, models, algorithms, or any other schemes.



Indemnity
The Alphaex Parties shall not be liable for any act, omission, error of judgment or loss suffered by you in connection with this Agreement. You acknowledge and agree to indemnify and hold harmless the Alphaex Parties from or against any or all liabilities, obligations, losses, damages, penalties, actions, judgments, suits, costs, expenses, including reasonable attorneys’ fees, rights, claims, disbursements or actions of any kind and injury (including death) arising out of or relating to your use of Alphaex or our performance or nonperformance of duties.

Limitation of Liability
IN NO EVENT SHALL ALPHAEX, ITS AFFILIATES AND SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, JOINT VENTURERS, EMPLOYEES OR REPRESENTATIVES, BE LIABLE (A) FOR ANY AMOUNT THE VALUE OF THE SUPPORTED DIGITAL CURRENCY ON DEPOSIT IN YOUR ALPHAEX ACCOUNT OR (B) FOR ANY LOST PROFITS OR ANY SPECIAL, INCIDENTAL, INDIRECT, INTANGIBLE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH AUTHORIZED OR UNAUTHORIZED USE OF THE ALPHAEX SITE OR THE ALPHAEX SERVICES, OR THIS AGREEMENT, EVEN IF AN AUTHORIZED REPRESENTATIVE OF ALPHAEX HAS BEEN ADVISED OF OR KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

Force Majeure
We shall not be liable for delays, failure in performance or interruption of service which results directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labor dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond our reasonable control and shall not affect the validity and enforceability of any remaining provisions.

Contact Alphaex
If you have any feedback, questions, or complaints, contact us via our Customer Support webpage at
https://alphaex.net/contact_us , or email: support@alphaex.net

When you contact us, please provide us with your name, address, Account detail and any other information we may need to identify you, your Alphaex Account, and the transaction on which you have feedback, questions, or complaints.

Governing Law
This Agreement will be exclusively governed by Japanese Laws.