Frequently Asked Questions

Two-factor-authentication is based on using additional security features besides the login (username and password). Alphaex offers two alternatives for the 2FA, sending e-mail tokens and using Google Authenticator. Both alternatives can also be combined for maximum security. You are able to choose different security settings for particular actions.

A decentralized exchange for cryptocurrency, Alphaex is a platform operated & maintained completely by software. The exchange enables the participants to trade directly with each other in the market without involvement of any trusted 3rd party that processes trades. Its simple and easy. 

Please register using ‘Sign Up’ page and complete the registration form. After completing the form, click ‘Create an account’ button. An activation link will be sent to your email Id in few minutes. Just click that activation link and you’re good to go. Now, you can start your journey with Alphaex, right away! 

KYC means Know Your Customer, Its mandatory that we have the complete details of all our customers who trade in our platform.

You will have to visit the KYC Tab under the profile section, Its mandatory to submit the scan copies of any of the following documents:
1. Passport
2. Driving License
3. Government Issues ID Card

You will also be required to submit the Selfie with the ID card (In the format specified). Once these documents are submitted, The compliance team verifies the documents. If the documents are verified, Your account is made KYC compliant, Otherwise you are required to resubmit the said documents. 

 

Trading is permitted with severe restrictions. It is compulsory to pass KYC verification steps to trade/make withdrawal request on our platform. In adhering to high standards of security, we try to make sure that it's the verified account owner who performs transactions.

Deposit of crypto currency usually depends upon the time taken by public ledger (Depending upon transaction lead, it may vary from 30 minutes to 24 hours. Exchange has no role to play in any of the transactions). Withdrawal of the crypto currency usually takes 6 hours to 12 hours, Normal working day. In case there is any discrepancies, the case might be referred to further invtigation to compliance team, In such cases withdrawls might taken longer. Please note all withdrawals are manually scrutinized for security and risk profiles. 

We are committed to be transparent about our pricing/commission structure. Our current commission is always displayed prominently on https://alphaex.net/terms Page. This contains the details of all charges that we currently charges our customers.

Alphaex is available to all the registered customers over the age of 18 years. No one under the specified age can use the Alphaex services. 

For every executed order you pay transaction fees. This applies for buy and sell orders alike. For example if you sell 10 Bitcoin at 5000.00 USDT, the price is 5,000.00 USDT plus fees. Thus transaction fee is subtracted and you get credited with the Balance amount. 

Login to ALPHAEX Account, Visit Trade Section -> Select the Crypto from the list of Crypto Coins available on the Left hand side. Based on the Currency selected and balance available, You can create a new order. 

Go to the "Open Order“ section on the Trade Page, Check the list of open order that are currently not complete, On the right hand side you have [x] sign. By clicking on this option, You could cancel the un executed order. After clicking you can cancel the order by confirming the subsequent dialog.

All executed order are non-reversible. We enable safe trades that cannot be reverted, giving our users full security. Giving the opportunity to cancel or revert executed trades endangers the safety of trades. Every purchase and sale is considered final and cannot be reimbursed.

Limit orders are specifies the amount of Crypto Coins that should be sold/bought and the price limit that you want to pay/earn. The order will only be executed if a matching order within the specified price is available. If no matching order exists, the order cannot be executed and waits for execution. 

Please click on the link: "Forgot Password”. In the subsequent step, you will have to fill in the e-mail address you registered with on our site. After triggering the recovery e-mail, you can click the link in the e-mail and will be redirected to a page where you can change your password.

E-mail authentication can be configured in the profile settings. After the activation you will receive codes by e-mail when you use a function where you have activated it.

 

Google Authenticator enhanced security app for smart phones which can be downloaded for free in the stores/markets of the different smartphone manufacturers. After installing the authenticator app you have to set up a new account. You press “Security” Option in the Profile Section (Last Option on the Right, Displayed with your Screen Name). 


Complete instruction to setup GOOGLE AUTHENTICATOR is available. Once GOOGLE AUTHENTICATOR is setup for your account you receive a personal key that you enter (or scan the QR code) in order to link your draglet account with the Google Authenticator. After you have linked your account you will get a new OTP (one time password) every 30 seconds which can be used for example to log in, if you decided to protect your log in with GA. 


You can also find a detailed manual here: https://support.google.com/accounts/answer/1066447?hl=eng

 

Please contact either our support ([email protected]) or use contact us forms.